Refund policy
Return & Refund Policy
Last updated: 2026
At NoirBloom, customer satisfaction is our highest priority. We are committed to providing premium products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return and refund policy. You may request a return within 30 calendar days after receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging, tags, and accessories.
- Be free from damage caused by misuse, alteration, or improper handling.
- Include proof of purchase or your order confirmation.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Gift cards.
- Clearance or final sale items.
- Personalized or custom-made products.
- Products showing obvious signs of use.
- Items returned without prior authorization.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged item
- A defective product
- An incorrect item
Please contact us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
Once verified, we will gladly provide a replacement or full refund at no additional cost.
Return Process
To begin a return:
- Contact our customer support team.
- Wait for return authorization.
- Carefully package the item.
- Ship the item following the provided instructions.
Returns sent without authorization may not be accepted.
Return Shipping
If the return is due to our error (damaged, defective, or incorrect item), we will cover all return shipping costs.
For all other returns, customers may be responsible for return shipping expenses unless otherwise required by applicable law.
Original shipping fees (if any) are generally non-refundable.
Refunds
After receiving and inspecting your returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Processing times may vary depending on your payment provider or financial institution.
Exchanges
We replace items only if they are defective, damaged, or incorrect.
If you need an exchange, please contact our customer support team.
Order Cancellation
Orders may be canceled before shipment.
Once an order has been shipped, it cannot be canceled and must instead follow our return process.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us.
NoirBloom
Website: https://noirbloom.space
Email: support@noirbloom.space
Phone: +1 604 728-0269
Address:
2304-963 Charland Ave
Coquitlam, BC V3K 0E2
Canada